Our Support

We support any Dedicated Server, Cloud Server, or VPS running a Linux OS and CPanel.

True 24x7x365 support?

Many companies claim to offer this but really do not, we guarantee that technicians are available 24 houres a day, 7 days a week 365 days year.

True 24x7x365 monitoring?

When a server cashes,it,s vital that it is rebooted immediately, whether it be day or night, weekday or weekend or even on holidays. We monitor all server 24x7x365 and if your server is down, areboot is issued withn 15 minutes, guaranteed.

Trained & Experienced technicians

all of our technicians are qualified System Administrators with a minimum of 5 years verifiable hands on experience with linux and cpanel. Many of our technicians have their RedHat certification dgree also. All of this ensures qualified technicians.

24x7x365 (5 minute interval) Server Monitoring with Reboot

If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot port. Our response time on reboots is Guaranteed within approx. 15-30 minutes!


Backend Server Software Support and Upgrades

Get the latest versions of all system software: Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/CPanel, etc...


PCI Compliance

Ensure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely.


Initial Server Setup

If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use!


Monitoring Stats

Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!


WHM/CPanel Technical Issues

System updates, debugging errors, patching bugs, system compatibility checks.


Within 6 Hour Response Time Guarantee for Support Tickets

Statistically, most tickets are responded to in less than 1 hour.


Server Backup Restoration

If your server requires a restore, we'll restore all of your backups returning your server back to normal.


Within 24 Hour Resolution Time Guarantee for Support Tickets

Statistically, most tickets are completely resolved in less than 3 hours.


Disaster Recovery & Hack Recovery

If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.


Unlimited Admin Work Time

We do not limit the amount of work we do for you, and we do not have any additional fees!


Server Migration

If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server.


System Security, Optimization and Hardening

Performed upon your request as often as you would like. We have a comprehensive list of security software we install and support listed below. If you have any special security requirements, please contact us.


3rd Party Software Installation

Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc...

CHKRootKit - a simple program that detects hacker software and notifies you if any has been detected via email
RootKit Hunter - scanning tool to ensure your system does not have any backdoors or exploits
Securing and Upgrading of SSH Server - increases security during ssh connections
APF or CSF Firewall - most commonly used policy based iptables firewall
Anti-DoS configuration - helps mitigate denial of service type attacks
Brute Force Detection - notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall
Log Analysis Software Installation - Emails are dispatched daily, the amount of detail in the emails can be changed on request
System Integrity Monitor - 24x7 Internal Monitor that checks all services and restarts them if they are down
SPRI - changes the priority of different processes in accordance to level of importance, hence increasing server performance
Secure and Optimize Apache (HTTP) - tweaks apache to perform better, and prevent unnecessary information from being easily seen
MySQL optimization - increases performance of MySQL
host.conf hardenening - prevent dns lookup poisoning & spoofing protection
nsswitch.conf modification - secure and optimize DNS lookups
sysctl.conf hardening - helps prevent TCP/IP stack from sys-flood attacks and other network abuses
FTP Hardening - upgrade and secure your ftp software
Removal of unused software - prevents exploits and wasted resources
Removal of old logs - regain wasted space by deleting old archived logs
Shell Fork Bomb/Memory Hog Protection - prevents a user logged into a shell from consuming all the resources on the server
Root Logger - logs and emails you everytime someone accesses root with the timestamp and their ip address
MyTOP - tool for monitoring MySQL threads and processes
MultiTail - view multiple log files simultaneously
TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) - helps prevents execution of malicious scripts
Password Scanner - scans for easy to guess and common passwords
Filemanager - allows you to edit system files through WHM in case SSH is inaccessible
Firewall Admin - allows you to edit firewall allow & deny list and config through WHM
Mod_Security - protects against common url based hack injections (installed upon specific request only)
Mod_Evasive - defends http based attacks (installed upon specific request only)
PHP Tightening - tweaks php to run in a safer and restricted evironment (installed upon specific request only)